The ASP Concept (application service provider)
Physicianservices.com utilizes the ASP model of software delivery. With this concept, we purchase the hardware and maintain it at our offices. You have access to the software over a variety of high speed connection methods. The advantages you gain from this are many and include less cost, less headaches, less personnel, greater flexibility, immediate start-up, faster upgrades, better software support, access anywhere anytime, tap into additional services, etc. This lets you concentrate on your business while we concentrate on ours. You always have the option of bringing in your own server at your site anytime you desire.
About the Software - The Collector! (a complete practice management system)
Our software is tailored for both the multiple service, multiple site organization or a single site practice. For multiple site practices, information entered at one site such as appointment scheduling or patient demographic information is immediately available to view or edit at any of your other sites (depending on authorization levels of the staff).
The data is also immediately available to you or your authorized personnel that have remote access through a handheld, laptop, home PC, etc. This setup will create virtual offices where your employees do not have to be onsite to access the system. This virtual office setup will allow you greater flexibility and keep you in touch no matter where you are.
Using our software allows you total control of your data while utilizing the processing systems, reliability and security of a larger organization. All backup, file maintenance, IT staffing issues and hardware concerns are our responsibility. You can now concentrate on your business as we concentrate on ours.
Track-It!
Using our proprietary tracking, follow-up and collection module, the
computer will build follow-up lists based on specific criteria or you can
perform ad-hoc queries for tracking and working accounts. It will also
monitor all payments received to ensure claims are being paid as expected.
No longer will incorrectly paid charges or delinquent accounts fall thru the cracks as this module will keep track of every
account in your system and monitor the accounts from inception to final payment.
Set-up
We will assist your staff in obtaining all needed information to build the database that forms the foundation of the electronic medical billing software. This information includes all group and individual identification numbers (such as Medicare, Blue Cross, Medicaid, etc), a complete fee schedule as well as insurance and procedure information.
We can also assist your office with the setup of inexpensive high speed broadband access that will connect you and your office to the Internet and will support multiple users accessing the software. This "Broadband" access can be DSL, cable or even satellite (depending on price and availability in your area).
Fees
We charge a monthly fee for the use of the software. This fee is based on the number of offices and users that will be accessing the software. Additional services are available and are priced depending on volume or type of service being offered. See the section on Additional Services for a description of what we offer to further streamline your office.
Features of the Software (view a PDF demo of the software by clicking here)
Some of the features included in the software:
 | Data Dictionary |
| Patient Appointment Scheduling (view a PDF demo of appt scheduling by clicking here) |
| Employee Scheduling (view a PDF demo of employee central by clicking here) |
| Patient and Transaction Entry (batch and real time) |
| Pre-Authorization Tracking |
| Notes/Reminder System based on Insurance, Transaction, Doctor |
| Patient Follow-up System (utilizing our proprietary TrackIt! module) |
| Payment Monitoring System by Insurance Carrier |
| Payment Appeal and Letter Writing System |
| Flexible Reporting System |
| Phone Call Scripting - both incoming and outgoing |
| Electronic submission to Medicare, Medicaid, WebMD, Express Bill, ProxyMed, etc. |
| 837/835 ANSI Transaction Sets (EDIFECS certified) |
| HCFA and UB92 billing |
| Patient accessible website (to view account, insurance info and make credit card payments) |
| Automatic appointment reminder emails to patients |
| Data Export |
| Data Import from Hospitals, Labs, etc. (HL7 compatible) |
| SQL and Query Capabilities |
| Decision Support System |
| Wireless/Email Notification System |
|
Interface with Crystal Reports, Excel, etc. |
|
HIPAA and ANSI compliant (all EDI mapping software included free of charge) |
Advanced Features of the Software (all included at no extra charge)
Some of the advanced features of the software include:
| Multiple levels of security with user specific menus |
| Complete logging and audit trails of all patient and data dictionary changes (HIPAA compliant) |
| EDI mapping software included |
| Insurance payment profiling (as primary, secondary, etc.) |
| Follow-up profiles/rules defined at multiple levels (company, client, insurance, etc.) |
| Action Code Module |
| Payment Appeals Process |
| Integrated Notes/Help system |
| Trackit! Module for patient and insurance follow-up |
| Carrier Acknowledgement Tracking (Ack Track Module) |
| Outsourcing modules (patient/charge entry, follow-up calls) |
| Import/Export capabilities |
| SQL/Report Writer interface |
| Automatic email of appointment and employee schedules, shift availability, etc. |
Additional Services Offered
In addition to our software, we offer additional services to further streamline your office and reduce your costs:
| Printing and mailing of patient invoices and delinquent letters |
| Print and mailing of insurance forms (provided by Centron Data Services) |
| Coding Services (provided by Medi-Corp, Inc.) |
| Demographic and charge entry |
| Payment posting |
| Phone handling (both incoming and outgoing) |
| A/R follow-up |
| Practice Analysis and Consulting Services |
| Fee Analysis |
| Reimbursement Analysis |
| Crystal Reports Custom Programming (provided by crystalreportstips.com) |
| Periodic Billing and Collections training seminars (free of charge) |
| Web site design for your practice or outpatient center (discounted fee) (provided by TM Systems, Inc) |
| E-Mail addresses |
| Telemarketing/Marketing Services |
| Ongoing referral fees paid for new business |
| On-site setup of your own server |
All of the above services are available for an additional fee (except where noted).
Here is a sampling of screen displays from our system. This system is extremely easy to use and within minutes you will be entering patients and charges. It is menu driven with strict edit controls so incorrect data is never entered into the system. This saves time and eliminates many causes of denials or incorrect payments later on. As expected payments are defined or learned, our Appeals System working with the TrackIt WorkFlow module will monitor all payments, file appeals and track subsequent followups.
=Click here for a sampling of screen displays=